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Returns Policy

EXTREMEPC RETURNS POLICY

 

IMPORTANT:
For technical support with your product, we recommend that you first reach out to the manufacturer directly. In many instances, you have the option to return defective products directly to the manufacturer, which can save you valuable time. Please refer to our manufacturer warranty contacts for further details.

 

This returns policy applies to all purchases made from ExtremePC, whether through our online platform at www.extremepc.co.nz or at our physical retail locations.

 

To seek direct assistance from the manufacturer for troubleshooting your product or to request a warranty repair, kindly refer to the provided list of manufacturer warranty contacts. 

 

To initiate a product return directly with ExtremePC, kindly fill out our Contact Us form. While this process doesn't diminish any rights granted under the Consumer Guarantees Act, please note that all items being returned must possess a Return Authorization issued by us. It's important to understand that the issuance of a Return Authorization doesn't guarantee automatic acceptance of the return.

 

Change of Mind or Mistaken Purchase:

If you find that you've had a change of mind after making a purchase or have realized you selected the wrong item, rest assured that we provide a 7-day exchange policy for your convenience (excluding special order items or customized items). If we are unable to offer a suitable replacement for your returned item, you will receive a credit applied to your account.

To initiate an exchange, the goods must remain sealed and unopened, with the original packaging intact. We kindly request notification within 7 days of the purchase or delivery date. Please be aware that special order items or customized items fall outside the scope of this policy and cannot be returned or exchanged in cases of change of mind or mistaken purchases.

 

Incorrectly Supplied Products:

If you receive an incorrect product due to an error on our part, ExtremePC will promptly provide you with the correct product (subject to availability) or issue a credit/refund. In such instances, if the purchase is covered by the Consumer Guarantees Act, we will fully comply with our obligations under that Act. If the Consumer Guarantees Act does not apply, please take note of the following:

 

  • To receive the correct product, the incorrect item must first be returned to us.
  • We must be notified within 7 days of the purchase or delivery date.
  • The incorrectly supplied product must be in resalable and unused condition to qualify for a resolution.

 

Products Damaged During Shipping:

If your product sustains damage while in transit to your designated delivery address, we will promptly replace the product (subject to availability) or provide a credit/refund. In such cases, if the purchase falls under the Consumer Guarantees Act, we will fully comply with our obligations as outlined by the Act. However, if the Consumer Guarantees Act does not apply, unless mutually agreed otherwise:

To qualify for a replacement, credit, or refund, you must notify us of the damage within 24 hours of the product's delivery.

 

Faulty Products upon Arrival or First Use:

If the product you've received is found to be defective upon arrival, or if the product does not comply with the guarantees outlined in the Consumer Guarantees Act, we are committed to addressing the issue. We will either repair or replace the faulty product or issue a credit/refund as necessary. It's important to note that, irrespective of your rights under the Consumer Guarantees Act:

To facilitate the repair, replacement, or credit/refund process for your faulty product, it must be returned to us for testing and confirmation of the fault.

If the purchase is governed by the Consumer Guarantees Act, we will fulfill our obligations as prescribed by the Act.

In cases where the Consumer Guarantees Act does not apply, all returns related to faulty products must be initiated within 14 days of the purchase or delivery date.

 

Standard Warranty - Faulty Products Covered Within Warranty Period:

In addition to the rights granted by the Consumer Guarantees Act, if your product exhibits faults or ceases to function as intended while still within the warranty period specified at the time of purchase, ExtremePC is committed to resolving the issue. We offer the following options:

 

We will repair or replace your faulty product.

If a suitable replacement is unavailable, we will issue a credit/refund.

To facilitate the repair, replacement, or credit/refund process for your faulty product, it must be returned to us for testing and confirmation of the fault. You may also have the option to contact the manufacturer directly to arrange for repair or replacement. Returns for products covered by a standard warranty can be initiated at any time within the warranty period. Please note that you are responsible for covering any costs associated with returning the product to us. (Note: The Consumer Guarantees Act does not specify a specific warranty period.)

 

  • Testing Fees and Return Freight:

If you return a product to us that is found not to be faulty, you may be responsible for covering testing fees and return freight charges to have the product sent back to you.

 

  • Restocking Fees:

In certain special circumstances, we may consider (at our discretion) accepting returns of non-faulty products. In such cases, a handling fee of at least 15% of the purchase price will apply. Please be aware that delivery, service, and assembly fees are non-refundable under these circumstances.

 

Bonus Products and Gifts with Purchase:

Any bonus or complimentary products provided as part of a promotional offer (including gifts with purchase) must be returned alongside the main product when making a warranty claim on the main product. This applies if the claim results in either a refund or a credit note being offered for the main product. Additionally, in cases where bonus or complimentary products received as part of a promotion, including gifts with purchase, are subject to a warranty claim and cannot be repaired or replaced, customers are required to return all bonus items together with the main product for a refund or credit note to be issued for the main product.

Please be aware that these policies do not limit any rights you have under the Consumer Guarantees Act. In case of faulty goods, the standard return procedures specified by the relevant brand will apply. Additionally, freight charges will not be credited.

If your purchase was made online, we will coordinate the collection of incorrectly supplied or damaged goods. The cost of this service will be covered by us, provided that such charges fall under our responsibility as outlined by the Consumer Guarantees Act. In cases where the Consumer Guarantees Act does not apply, you will be responsible for covering all expenses related to the return, including delivery and insurance charges.