Cisco SVS-FTDV-SEC-S 24x7 Solution Support for FirePOWER Threat Defense Virtual

Cisco 24x7 Solution Support FirePOWER Threat Defense Virtual

Technology has evolved. So should your technical support.

From single devices with their operating systems, today’s IT infrastructures are now more complex: software and hardware from multiple technology providers combine to create sophisticated business solutions.

But more products and more providers can mean more places
where something could go wrong. How are you supporting your
powerfully complex IT? If you’re still using product-focused
support, it’s likely not enough:

• When an issue arises within a multiproduct, multivendor solution environment, do you have the resources to isolate your issue to open a case?
• If you don’t, how do you know which provider to call for help?

Centralize your support experience

Get the right kind of technical service for your multiproduct, multivendor solution with Cisco® Solution Support. A Cisco primary point of contact focuses on your deployment as a whole, addressing software and hardware from both Cisco and Solution Support Alliance Partners.

Using product, architecture, and interoperability expertise, we either directly resolve your issue or actively manage your case by coordinating product support teams inside and outside of Cisco,
remaining accountable from first call to resolution, no matter where the issues reside.

Save time, save money

Get multiproduct, multivendor issues resolved on average 44% faster than product support.
Experience a 213% service ROI over a 5-year period.

Cisco Solution Support provides you with centralized support from the solution experts who own issue management and resolution across the Cisco and solution partner products in the eligible solutions. Cisco's team of solution experts is your primary point of contact and owns your case from first call to resolution. And because Cisco Solution Support resolves complex issues 43% quicker on average than product support alone, it helps you maintain solution performance, reliability, and return on investment.